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Privacy Policy

Privacy Policy

Last updated: 21st September 2026

Fauldmore Limited ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or use our website, place an order, create an account, contact us, or sign up to our newsletter.

We are a business based in the United Kingdom and process personal information in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018, together with applicable electronic marketing rules such as the Privacy and Electronic Communications Regulations (PECR).

  1. Who we are

The company responsible for your personal information is:

Business name: Fauldmore Limited
Trading name: Fauldmore Creations
Address: 2 Avondale Drive, Paisley PA1 3TT
Email: [email protected]
Website: www.fauldmorecreations.scot

For privacy-related questions, you can contact us using the details above.

  1. Information we collect

Depending on how you use our website, we may collect the following information:

Information you provide when placing an order

This may include:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order details and purchase history
  • Delivery and tracking information
  • Information you provide when contacting us about an order

We use this information to process and fulfil your order, arrange delivery, provide customer service and deal with returns, refunds or other matters relating to your purchase.

Account information

If you create an account with us, we may collect your name, email address, password and information associated with your account.

Newsletter and marketing information

If you choose to subscribe to our newsletter, we will collect your email address and, where applicable, your name and information about your marketing preferences.

We use this information to send you newsletters, new product announcements, offers, promotions and other marketing communications that you have agreed to receive.

You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link included in our emails or by contacting us.

We will not require you to agree to marketing communications as a condition of purchasing from us.

Information you provide when contacting us

If you contact us by email, telephone, contact form or social media, we may collect your name, contact details and the contents of your communication so that we can respond to you and provide customer support.

Website and technical information

When you use our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, approximate location, pages visited and information about how you interact with our website.

Some of this information may be collected using cookies or similar technologies. Please see our Cookie Policy for more information.

  1. How we use your personal information

We may use your personal information to:

  • Process and fulfil orders
  • Take or arrange payment
  • Arrange delivery
  • Manage returns, refunds and exchanges
  • Provide customer support
  • Manage customer accounts
  • Communicate with you about your orders
  • Respond to enquiries
  • Prevent and detect fraud, misuse or other unlawful activity
  • Maintain and improve our website and services
  • Send marketing communications where we have the appropriate permission or another lawful basis permitted by law
  • Keep appropriate business, accounting and legal records
  • Comply with our legal and regulatory obligations
  1. Our lawful bases for processing

Where applicable, we rely on the following lawful bases under UK data protection law:

Contract: We need certain information to process and fulfil your order and provide services you have requested.

Legal obligation: We may need to process and retain information to comply with legal, tax, accounting or other regulatory requirements.

Consent: Where you have actively agreed to receive marketing communications, we rely on your consent to send those communications.

Legitimate interests: In some circumstances, we may process information where this is necessary for our legitimate business interests, provided those interests do not override your rights and interests.

Where we rely on consent, you can withdraw it at any time.

  1. Newsletter and marketing

If you subscribe to our newsletter, we will use your email address to send you marketing communications such as jewellery collections, new products, promotions, discounts and company news.

Marketing consent is optional and is not a condition of purchasing from us.

Where consent is required, we will only add you to our marketing list after you have taken an affirmative action to subscribe.

Each marketing email will provide a clear and simple way to unsubscribe.

You can withdraw your marketing consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before you withdrew your consent.

We may keep a record of your marketing preference or withdrawal of consent so that we can respect your request and avoid sending you unwanted marketing communications.

UK rules on electronic marketing require appropriate consent in many circumstances and require an easy way for recipients to opt out.

  1. Payment information

Payments made through our website may be processed by third-party payment providers such as PayPal, Stripe or SumUp.

We generally do not store your complete payment card details on our own systems.

Payment providers may collect and process your payment information in accordance with their own privacy policies.

Please check the privacy policy of the payment provider you use for further information.

  1. Delivery providers

To fulfil your order, we may share relevant information with delivery and fulfilment providers, such as your name, delivery address, email address and telephone number where necessary.

Our delivery providers may include:

  • Royal Mail
  • DPD
  • Or other delivery providers.

We only provide the information reasonably necessary to fulfil the delivery or service.

  1. Service providers

We may use trusted third-party companies to help operate our business and website. These may include:

  • Website hosting providers
  • E-commerce platforms
  • Payment processors
  • Email/newsletter providers
  • Delivery and fulfilment providers
  • Customer service providers
  • Website analytics providers
  • IT and security providers
  • Accounting and professional service providers

Where these organisations process personal information on our behalf, we take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection law.

  1. International transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection under applicable UK data protection law.

Where applicable, we may use adequacy regulations, appropriate safeguards or other lawful transfer mechanisms.

  1. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax and regulatory requirements.

For example:

  • Order and transaction information may be retained for the period required for accounting, tax and legal purposes.
  • Customer service correspondence may be retained for as long as reasonably necessary to deal with the enquiry and any related issues.
  • Newsletter information will generally be retained while you remain subscribed, unless we need to retain limited information to record your marketing preference or comply with our legal obligations.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

  1. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the operation of the website, including functions such as shopping baskets, checkout and security.

We may also use analytics, advertising or other non-essential cookies where applicable.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

For more information, including how to manage your cookie preferences, please see our Cookie Policy.

  1. Your privacy rights

Depending on the circumstances, you may have rights under UK data protection law, including the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to erase your personal information in certain circumstances
  • Ask us to restrict processing in certain circumstances
  • Object to certain processing
  • Request the transfer of certain personal information to you or another organisation
  • Withdraw consent where we rely on consent
  • Object to direct marketing

You can unsubscribe from our marketing emails at any time using the unsubscribe link in the relevant email.

If you would like to exercise another privacy right, please contact us using the details in Section 1.

  1. Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

  1. Children's privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where this is prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.

  1. Third-party websites

Our website may contain links to third-party websites, including payment providers, social media platforms or other services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this page with the relevant "Last updated" date.

  1. Complaints

If you have concerns about how we use your personal information, please contact us first using the details provided above so that we can try to resolve your concern.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk/
Telephone: 0303 123 1113

Further information about your rights and making a complaint is available from the Information Commissioner's Office.

Important: This Privacy Policy should be adapted to reflect the actual services, payment providers, email marketing platform, analytics tools, cookies and other third parties used by your jewellery business.